Responsible Gambling Policy

We are committed to keeping play safe and under control. Our aim is to give you clear tools and practical options so you can enjoy gaming while protecting your wellbeing. We take a proactive approach to player safety and offer easy-to-use limits, breaks and support options to help you manage activity on your account.

Player protection principles

We prioritise player safety, fairness and transparency. That means offering self-service controls, prompt responses from support staff, and routine checks to prevent underage play and account misuse. We encourage customers to use the available tools and to contact our team if they have concerns about their own or someone else’s play.

Activity-control tools

You can manage play directly from your account. Controls include deposit limits, loss limits, session reminders, temporary time-outs and permanent self-exclusion. Most tools are applied immediately and can be adjusted via the Responsible Gambling section in account settings or by contacting live chat for assistance.

Deposit limits and loss limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. You can also apply loss limits that stop play once a specified net-loss threshold is reached. These limits are designed to be simple to set and to reduce impulsive spending.

Time limits and session reminders

Use session reminders to get alerts after a set period of play, and set daily or weekly time limits to restrict total session time. For short breaks, choose a time-out from 24 hours up to several weeks. These tools help maintain balance and prevent extended sessions.

Self-exclusion and account breaks

If you need a longer break, self-exclusion is available for a fixed period or permanently. During self-exclusion your account will be suspended and you will not be able to place wagers. To begin the process, visit the Responsible Gambling area or contact our support team for guidance and confirmation.

Signs of problematic behaviour

Watch for signs such as chasing losses, borrowing to gamble, neglecting responsibilities, hiding activity, or sudden changes in spending. If you or someone close to you shows these signs, consider applying limits, taking a break, or seeking professional support.

Tips for maintaining control

Set realistic deposit and time limits, avoid gambling when stressed or under the influence, treat gambling as a form of paid entertainment, and check your account activity regularly. Use our session reminders and loss limits to keep play within chosen boundaries.

Professional help and support organisations

If you need extra help, reach out to recognised support services such as Gamblers Anonymous or your local helpline. For province-specific resources, contact your local health services or search for provincial problem gambling support. Our support team can also provide information and direct you to appropriate organisations.