Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Contact us through convenient communication channels for prompt assistance with deposits, withdrawals, verification and site features. Live chat and email are available for quick responses, and our agents can guide you through bonus queries, account checks and basic troubleshooting. We monitor live chat continuously and prioritise account security and privacy.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, English) |
| General enquiries | [email protected] (billing & account) |
| Affiliate enquiries | [email protected] (partnerships & deals) |
| Phone | +1 416 275 8391 (Mon-Fri 09:00-18:00 ET) |
| Working hours | Mon-Fri, 09:00-18:00 ET (urgent issues 24/7 via chat) |
Email Support
For detailed requests, account issues, or any matter that needs documents or explanation, email is our preferred contact method. Please write to [email protected] with a clear subject line and current contact details. Including your account ID and relevant attachments will help us investigate and respond more quickly, reducing delays and follow-up requests.
Submit your enquiry
Response Time
Our support team aims to respond promptly. Most inquiries are answered within one business day. Certain matters such as account verification, withdrawal checks or technical investigations may require more time, and complex cases can take several business days depending on their nature. We’ll keep you informed at every step and follow up as soon as new information is available.
Feedback
We want to hear from you. Your feedback, suggestions or ideas help us improve the site. Tell us what worked, what didn’t, or any features you’d like to see. Every message is reviewed carefully by our team and used to refine the service, resolve issues and improve the user experience. Send your thoughts anytime.