Terms of Use

This page sets out the rules that govern your use of Brango Casino. It explains our relationship with you as a player, the commitments we expect from both sides, and the practical steps we take to operate the platform. By using our services you agree to these terms, and we ask that you read them carefully before registering or placing any real-money activity.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Do not share your password or allow others to access your account. We may suspend or close accounts if we suspect fraud, unauthorised access, misuse of bonuses, multiple accounts, chargebacks, or other breaches of these terms. You must notify us immediately if you believe your account has been compromised.

Eligibility requirements

To open and maintain an account with us you must meet the age and capacity requirements set out during registration and not be prohibited from gambling under applicable Canadian law. We reserve the right to refuse registration or to close accounts where eligibility cannot be confirmed. Account activation may be subject to verification checks and submission of identity documents.

Acceptable platform use

Use the platform in good faith and only for lawful activity. Prohibited conduct includes attempting to manipulate outcomes, colluding with other players, using automated scripts or bots, or exploiting technical flaws. Abusive behaviour towards staff or other users is not tolerated and may result in restrictions, account closure, and forfeiture of funds derived from prohibited activity.

General bonus and promotion rules

Promotions and bonuses are subject to separate terms published with each offer. Unless otherwise stated, promotional funds are subject to wagering requirements, contribution rates by game type, maximum bet limits during play, and cashout caps. We may withdraw, suspend, or reclaim bonuses where we suspect abuse or breach of promotion terms. Always consult the specific promotion terms before opting in.

Deposits and withdrawals

Verification and limits

Before processing withdrawals we may require identity, address, and payment method verification. Verification is a standard security measure and may delay payouts until completed. We also apply deposit and withdrawal limits; these may be set by you, imposed by payment providers, or applied by us for responsible gaming and risk management.

Processing and checks

Payments are processed in accordance with the methods available in our cashier. We aim to process requests promptly but may suspend transactions for further checks, including source-of-funds enquiries or to comply with anti-money-laundering obligations. Any fees charged by third parties are your responsibility.

Dispute resolution

If you have a dispute please contact our support team so we can investigate. We will aim to resolve issues internally through investigation and communication. If a resolution cannot be reached, we may refer the matter to an independent reviewer or to the courts with jurisdiction in Canada, as applicable. Records maintained by us will be considered evidence in any dispute.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be published on this page and notified to account holders where reasonable. Continued use of the service after changes are posted constitutes acceptance of the updated terms. If you do not accept changes you should stop using the platform and close your account in accordance with the account closure process.